Built for the shop behind the chat
Independent shops lose sales when messages go unanswered. We built PingVend so every conversation gets a helpful reply — without hiring a night shift.
Our belief
PingVend“Automation should feel like your best employee answered — not a robot.”
Make good service available at any hour
Social selling is personal. Customers ask a real person a real question and expect a real answer. When a shop is busy, asleep or closed, that question sits unanswered — and the customer buys somewhere else.
PingVend gives small teams the response speed and consistency of a much larger company, while keeping the owner in control of the voice, the prices and the handoffs.
Speed
Answer in seconds, not hours.
Honesty
No invented stock, prices or promises.
Control
You set the rules and can take over anytime.
Simplicity
Set up and run without a technical team.
Principles we build by
People first
Automation should give your team time back, not hide problems from them. Handoffs are a feature, not an afterthought.
Truth over cleverness
An assistant that invents a delivery date costs you a customer. We only use the data you provide.
Small shops matter
A two-person store deserves the same response quality as a large brand. Our pricing and setup reflect that.
One assistant for the whole customer journey
Today PingVend helps with product questions, orders, payments and handoffs. Next we are improving catalog sync, multi-language replies and deeper reporting — always with clear limits and human override.
See what is available todayProduct focus
2026Talk to the team
Questions about fit, pricing or data handling? We reply like humans.