Talk to the team
Sales questions, setup help, privacy requests or security reports — send us a message and we will point you to the right person.
We reply like humans
OnlineSend a message
This form opens your email app with everything filled in.
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General & sales[email protected]
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Customer support[email protected]
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Privacy & data requests[email protected]
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Security reports[email protected]
Response times
Support: within one business day. Privacy and security requests: acknowledged within 72 hours. Sales: usually same day.
Business details
PingVend is operated by the PingVend team. For formal notices, use [email protected].
Registration and tax details appear on every invoice. A registered office address is available on request for procurement and platform verification.
Quick answers
I need help connecting WhatsApp+
Sign in and open Channels, then choose WhatsApp. The setup screen walks you through QR or Business API connection and shows live status. Still stuck? Email [email protected].
How do I delete my data?+
Follow the steps on the data deletion page or email [email protected] from the account email.
Do you offer onboarding?+
Yes. Guided onboarding is included in every plan, and Enterprise plans include a dedicated setup session.
Where can I read the policies?+
See Terms, Privacy, Cookies and Acceptable use.