1. Shop owners and team members
If you control a PingVend account, you can request deletion by:
- Signing in and opening Settings → Data, then choosing Delete account; or
- Emailing [email protected] from the account email address with the subject “Account deletion request”.
Include the shop name and the email address on the account. If you are not the account owner, we will ask the owner to confirm before deleting the account.
2. End customers
If you messaged a shop that uses PingVend and want your data removed, contact that shop first — they control the conversation and customer record. If you cannot reach them, email [email protected] and we will route your request to the shop or handle it where we can.
Tell us the channel you used (for example WhatsApp), the phone number or username you messaged from, and the approximate date. Do not send more personal information than needed.
3. Meta, WhatsApp and Instagram
If you connected a Meta product, you can also remove PingVend’s access and request deletion through Meta:
- Open your Facebook Settings & privacy → Settings → Apps and websites.
- Find PingVend and choose Remove.
- Send a deletion request to [email protected] using the same email or account identifier connected to Meta.
We process deletion requests for data received through Meta products in line with the Meta Platform Terms. Removing the app stops future data collection; it does not automatically delete data already received, so please also send the request above.
4. What is deleted
When a deletion request is verified, we delete or anonymise:
- Account profile and login data.
- Connected channel tokens and identifiers.
- Catalog, knowledge and settings data associated with the account.
- Conversations, contacts and order records, unless we must keep them by law or the shop instructs otherwise.
- Optional analytics data linked to the account, where identifiable.
5. What we may retain
We may retain limited records where required by law or for legitimate business purposes, such as invoices and tax records, fraud-prevention logs, and records needed to resolve disputes. Retained data is limited to what is necessary and kept only for the required period.
6. Timeline
We acknowledge requests within 72 hours and aim to complete verified requests within 30 days. If we need more time, we will tell you why. Backup copies are deleted on our regular rotation, normally within 90 days.
7. Contact
Data deletion requests: [email protected]. General privacy questions: see our Privacy Policy.