1. Free trial
Every plan starts with a 15-day free trial unless stated otherwise. We do not charge you automatically when the trial ends. If you choose a paid plan, the refund rules below apply from the first payment.
2. Subscriptions
Subscriptions are billed in advance and renew automatically until cancelled. Cancelling stops the next renewal; it does not automatically refund the current period.
3. When we refund
We may issue a refund, in whole or in part, when:
- You were charged in error or charged twice.
- You cancel within 15 days of your first paid subscription and have not materially used the paid features.
- A paid feature was unavailable for a significant part of the period and we could not provide a reasonable workaround.
- The law in your jurisdiction requires a refund.
4. When we do not refund
We generally do not refund:
- Partial months or unused time after cancellation.
- Add-ons or usage already consumed.
- Accounts suspended for violating our Terms or Acceptable Use Policy.
- Charges caused by a third-party provider’s fees or currency conversion.
5. How to request a refund
Email [email protected] from the account email address. Include the shop name, invoice number, charge date and the reason for the request. We will acknowledge your request within 3 business days and tell you the outcome.
Approved refunds are returned to the original payment method. Timing depends on your bank or payment provider, usually 5–10 business days.
6. Chargebacks
Please contact us before opening a chargeback so we can resolve the issue. If a chargeback is opened, we may suspend the account while the dispute is investigated. We may recover reasonable costs for chargebacks we successfully defend.
7. Contact
Billing questions: [email protected]. See also pricing and Terms of Service.