Unified inbox
WhatsApp, Instagram, Messenger, website and more in one place. Every customer has one timeline, whichever channel they choose.
Product
One assistant for every part of the sale
From the first question to a paid order, PingVend keeps the conversation moving — and keeps your team in control.
What runs in one place
LiveUnified inboxWhatsApp, Instagram, web
Live
AI sales answersLive catalog + your rules
Always on
OrdersBuilt inside the chat
Ready
PaymentsLinks and transfer slips
Ready
Human handoffOne tap, full context
Ready
One assistant, every channel
AI sales answers
The assistant understands questions, recommends the right variant and nudges shoppers toward a decision — in your brand voice.
Catalog truth
Prices, variants and stock come from your live catalog. No invented products, no surprise discounts, no wrong delivery dates.
Orders and payments
Capture name, address and order details in chat. Send payment links or review transfer slips, then track every order in one list.
Human handoff
Route VIPs, complaints and high-value orders to a person with the full history and a short summary. Take back control any time.
Simple insights
See answered conversations, captured orders and revenue at a glance. Understand what customers ask most and improve your catalog.
In practice
A day of conversations, handled
PingVend answers product questions, checks stock, applies your rules and prepares the order. Your team only sees the moments that need a human decision.
- Answers product and delivery questions 24/7
- Creates an order from the chat
- Sends a payment link or checks a transfer slip
- Hands off with a summary when needed
SP
Autopilot
Today3 channels
Is the black hoodie available in XL?
AI reply
Yes — 6 left in XL. Want me to reserve one?
Yes please, ship to my usual address.
Everyday Hoodie · Black
XL · Qty 1$64
XL · Qty 1$64
Standard shipping$6
Total$70
Under the hood
Automation you can actually trust
Every reply follows your rules, your catalog and your limits.
Your brand voice
Choose a tone and add approved answers. The assistant stays consistent, whether you sell luxury, essentials or electronics.
Discount guardrails
Set a maximum discount and require approval above a value. The assistant never goes beyond what you allow.
Knowledge you control
Add policies, delivery areas and FAQs. You can review, edit and disable anything the assistant uses.
Audit and history
Every order, handoff and manual approval is recorded, so you can see exactly what happened and who did it.
See it on your own catalog
Start a free trial and connect your first channel in minutes.