1. Who we are
“PingVend”, “we”, “us” and “our” refer to the PingVend entity that provides the service. “You” and “your” refer to the business or person that creates an account or uses the service. If you use the service on behalf of a business, you confirm that you are authorised to bind that business.
2. The service
PingVend provides software that helps businesses answer customer messages, share product information, capture orders, request payments and hand conversations to their team. The service may integrate with third-party messaging, commerce and payment providers.
We may improve, change or discontinue features over time. We will give reasonable notice of material changes that reduce functionality you rely on. Free trials and beta features are provided as-is and may change without notice.
3. Accounts
- You must provide accurate account information and keep it up to date.
- You are responsible for safeguarding login credentials and for activity under your account.
- You must be at least 18 years old and able to enter into a contract.
- You must notify us promptly at [email protected] if you suspect unauthorised access.
4. Plans, trials and billing
Paid plans are billed in advance on a monthly or yearly basis, depending on the plan you choose. Prices, limits and included features are shown on the pricing page and in your account.
- Trials last 15 days unless stated otherwise. We do not charge you automatically at the end of a trial unless you choose a paid plan.
- Subscriptions renew automatically until cancelled. You can cancel from your billing settings at any time.
- Fees are exclusive of taxes unless stated. You are responsible for applicable taxes.
- Excess usage may be limited, blocked or billed according to your plan. We will warn you before a hard limit is reached.
- Refunds are governed by our Refund Policy.
5. Your responsibilities
You are responsible for the content you publish, the products you sell and the messages you send. In particular, you must:
- Comply with all laws that apply to your business, including consumer protection, tax and e-commerce rules.
- Obtain any consent required to message customers, and honour opt-outs promptly.
- Comply with the policies of each messaging provider you connect, including the WhatsApp Business Messaging Policy and Meta Platform Terms.
- Keep your product, stock, price and delivery information accurate.
- Use the service only as permitted by our Acceptable Use Policy.
6. Customer conversations and data
As between you and us, you own the customer data you submit to the service. You grant us a limited licence to process that data to provide, secure and improve the service, as described in our Privacy Policy.
You are responsible for having a lawful basis to share customer data with us and with the messaging providers you connect. You must provide your own privacy notice to your customers where required.
7. Third-party services
The service depends on third-party providers such as messaging platforms, payment providers and hosting providers. Their availability and terms are outside our control. You are responsible for maintaining your own accounts with those providers and for complying with their terms. We are not responsible for a third party’s decision to suspend, restrict or change its service.
8. Intellectual property
We own the PingVend software, brand, documentation and all related intellectual property. These terms do not transfer ownership to you. You receive a non-exclusive, non-transferable right to use the service during your subscription.
You retain ownership of your content, catalog and customer data. You grant us permission to use your name and logo to identify you as a customer only if you agree to such use; otherwise we will not publish it.
9. Availability and support
We aim to keep the service available and to respond to support requests within the times described on our contact page. We do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party outages and events outside our reasonable control may affect availability.
10. Disclaimers
To the maximum extent permitted by law, the service is provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
PingVend is a tool that assists your team; it does not provide legal, tax, financial or professional advice. You remain responsible for the accuracy of product information, prices, delivery promises and any statement made to your customers.
11. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill.
Our total liability arising out of or relating to these terms or the service is limited to the amount you paid us for the service in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.
12. Indemnity
You agree to indemnify and hold us harmless from claims, damages, losses and expenses (including reasonable legal fees) arising from your content, your products or services, your messages, your violation of these terms or your violation of a third party’s rights or applicable law.
13. Suspension and termination
You may stop using the service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these terms, fail to pay, use the service unlawfully, or create risk for other customers or third parties.
On termination, your right to use the service ends. We will retain and delete data according to our Privacy Policy and your instructions where required.
14. Changes
We may update these terms to reflect changes in the service or the law. If a change is material, we will notify you by email or in the dashboard before it takes effect. Continued use after the effective date means you accept the updated terms.
15. Governing law and disputes
These terms are governed by the laws of the jurisdiction in which the PingVend entity is established, without regard to conflict-of-law rules. Before starting formal proceedings, both parties agree to try to resolve the dispute in good faith by contacting [email protected].
16. Contact
Questions about these terms: [email protected]. Our registered company details are available on the contact page.