1. Purpose
This policy protects PingVend, our customers and the people they message. It applies to everyone who uses the service, including account owners, team members and anyone acting on their behalf.
2. Prohibited uses
You must not use PingVend to:
- Break any law, regulation or court order.
- Sell or promote illegal, counterfeit, stolen or unsafe products.
- Send spam, unsolicited bulk messages or messages without the required consent.
- Harass, threaten, defame, discriminate against or exploit any person.
- Distribute malware, phishing links or deceptive content.
- Impersonate another person or business, or misrepresent your products.
- Collect or share personal data without a lawful basis.
- Process payment card data outside a compliant payment provider.
- Interfere with the service, bypass limits, or attempt to access another customer’s data.
- Resell or white-label the service without a written agreement.
3. Messaging rules
Messaging platforms have their own rules, and you must follow them. In particular:
- Contact people only when you have a lawful basis and, where required, their consent.
- Honour opt-outs and stop messages promptly.
- Identify your business honestly and do not disguise automated messages as a person when the platform requires disclosure.
- Follow the WhatsApp Business Messaging Policy, Meta Platform Terms and the policies of any other channel you connect.
- Do not use the service for high-volume unsolicited outreach or number scraping.
4. Content standards
Do not upload or send content that is unlawful, hateful, sexually exploitative, violent, harassing, misleading or infringing. You are responsible for having the rights to the images, text and product information you use.
5. Security
Do not probe, scan or test the vulnerability of the service without written permission. Do not share your login with people outside your business. Report suspected vulnerabilities to [email protected].
6. Enforcement
We may investigate suspected violations and may suspend or terminate access, remove content, or report conduct to the relevant provider or authority. Where appropriate, we will give you notice and a chance to fix the issue.
7. Reporting
To report abuse or a violation, email [email protected] with details and, if possible, links or screenshots. We review reports and take action where warranted.